Diagnostic Tools for Troubleshooting

When SiteScope reports a problem with a monitored system or you are having difficulty configuring a monitor, it is useful to have some resources you can use to troubleshoot and diagnose problems. SiteScope provides a number of tools to help you uncover issues and facilitate monitor configuration. Use these tools to make a variety of requests and queries of systems you are trying to monitor and view detailed results of the action. This may include simply testing network connectivty or verifying login authentication for accessing an external database or service.

The diagnostic tools can be accessed either by the More link displayed in the Monitor Detail Page or by selecting a tool from the Diagnostic Tools page. The Diagnostic Tools page can be accessed using the Tools link in the main SiteScope navigation menu.

The following is a list of diagnostic tools currently available with SiteScope. For more information about these tools, click the links provided.

SiteScope Diagnostic Tools

Application Diagnostic Tools - operate as a client application
Database Connection	Check connectivity and configuration of JDBC or ODBC database connections.
DNS Lookup	Test a DNS server to verify that it can resolve a domain name. (Includes access to a Traceroute tool to test network routing.)
Check FTP Server	Check whether an FTP file can be retrieved.
Mail Round Trip Test	Test a mail server by sending and retrieving a test message.
Ping	Performs a round-trip Ping test across the network. (Includes access to a Traceroute tool to test network routing.)
SNMP	Performs a SNMP get command to a specified SNMP host to retrieve a list of OIDs.
SNMP Trap	View the log of SNMP Traps received by SiteScope from SNMP-enabled devices.

Get URL	Requests a URL from a server and prints the returned data. (Includes access to a Traceroute tool to test network routing.)
Check URL Sequence	Retrieve a sequence of URL's.
Web Service Test	Used to test the availability of SOAP enabled Web Services.

Server Tools - show server statistics.
Network	Display the server's network interface status and active connections
Services	Shows a list of currently running Services.

Advanced Tools - for complex environments (may require additional setup)
LDAP Authentication Test	Test an LDAP server by authenticating a user.
Check News Server	Check whether a News Server is operational.
Performance Counters	Check connectivity to and values in Win NT Performance Counter registries.
Win NT Event Log	Display portions of the Event Log.
Get URL Content	Requests a URL from a server and display the page received. (Includes access to a Traceroute tool to test network routing.)