Siebel Web Server Monitor

The Siebel Web Server Monitor allows you to use SiteScope to monitor statistical and operational information about a Siebel server by way of the Siebel Web server plug-in. You can use this monitor to watch Siebel server login session statistics and gauge the performance of the Siebel server Object Managers and database.

Usage Guidelines

Siebel Web Server Monitor.

The following are several key requirements for using the Siebel Web Server Monitor:

The Siebel Web server plug-in must be installed.
The Siebel Web server plug-in should be configured to enable the display of the statistics you want to monitor. This may require that stats page sections be enabled by editing the eapps.cfg file for the Siebel server. Consult the Siebel documentation for more information.

Completing the Siebel Web Server Monitor Form

To display the Siebel Web Server Monitor Form, either click the Edit link for an existing Siebel Web Server Monitor in a monitor table, or click the Add a new Monitor to this Group link on a group's detail page and click the Add Siebel Web Server Monitor link. Complete the items on the Siebel Web Server Monitor form as follows. When the required items are complete, click the Add Monitor button.

Server

Click the choose server link to enter the server information needed to connect to the Web plug-in server stats page for the Siebel application. The Choose Server screen is displayed. Complete the form as follows:

Application URL - Enter the URL of the Web plug-in server stats page for the application you want to monitor. For example, http://siebelsrv/service/_stats.swe. If the Siebel Web server is configured to support verbose mode, you can also use http://siebelsrv/service/_stats.swe?verbose=high to include information on "Locks" and "Current Operations Processing" for the Siebel server.
Password- Enter the password for accessing the Web server stats page.
Username -Enter the username to access the Web server stats page.
HTTP Proxy - If you are using a proxy to access the Siebel server, enter the proxy server to use including port ( for example, proxy.sitescope.com:8080)
Proxy Server User Name - Enter the proxy user name if the proxy server requires authorization
Proxy Server Password - Enter the proxy password if the proxy server requires authorization

If access to the Siebel Web Server site is controlled by a centralized authorization and authentication access control system, the following fields are used to submit information to a HTML/CGI enabled authentication system. You can determine if authentication is required by trying to access the Web plug-in server stats page using a Web browser outside of SiteScope. If an HTML-based authentication form opens before you see the Siebel service statistics page, you will need to use the following fields to access the Siebel Webserver plug-in.

HTML Form-based Authentication Required - Check this option to have SiteScope submit HTML form-based authentication when accessing the Siebel Web server plug-in.
Authorization Form Name - When using HTML Form-based Authentication, this is the identifier of the authentication form within the Web page. The identifier is a number representing the place or order of the forms on an HTML page. For example, [1] is the first HTML <FORM> set, [2] is the second, and so forth. The default is [1] which assumes that the authentication information is entered into the first HTML <FORM> tag set on the page.
Authorization Username Form Field - When using HTML Form-based Authentication, enter the username that should be submitted to the access control system. This must be the username that would be entered in the authentication form the same as if you were accessing the Siebel Web server plug-in manually using a Web browser.
Authorization Password Form Field - Enter the password that should be submitted to the access control system. This must be the password that would be entered in the authentication form when accessing the Siebel Web server plug-in manually using a Web browser.
Authorization Form Button - When using HTML Form-based Authentication, this is the identifier of the Submit button on the authentication form. The identifier is a number representing the place or order of the buttons on an HTML page. For example, [1] is the first HTML <INPUT TYPE=SUBMIT> button, [2] is the second, and so forth. The default is [1] which assumes that the form Submit button is the first Submit button.

Counters

Click the counters link to select the Siebel server statistics to be used as status counters for this monitor. The Choose Counters page presents the counters available in an expandable tree format. Use the plus sign or minus sign features to expand or collapse the tree. Click the check box next to the counters you want to monitor. You can to select between one to ten counters to monitor with a single monitor instance. The following are typical of the counters available for the Siebel Web Server Monitor:

System Stats

Anonymous sessions requested from the pool

Value
General Stats count
General Stats mean
General Stats stddev
Frequency mean
Frequency stddev

Open Session Time

Value
General Stats count
General Stats mean
General Stats stddev
Frequency mean
Frequency stddev

Anon Session Available

Value
General Stats count
General Stats mean
General Stats stddev
Frequency mean
Frequency stddev

Close Session Time

Value
General Stats count
General Stats mean
General Stats stddev
Frequency mean
Frequency stddev

Request Time

Value
General Stats count
General Stats mean
General Stats stddev
Frequency mean
Frequency stddev

Anon Session Removed

Value
General Stats count
General Stats mean
General Stats stddev
Frequency mean
Frequency stddev

Response Time

Value
General Stats count
General Stats mean
General Stats stddev
Frequency mean
Frequency stddev

Anonymous sessions returns to the pool

Value
General Stats count
General Stats mean
General Stats stddev
Frequency mean
Frequency stddev

Applications (typical)

/sales/Session Lifespan

Value
General Stats count
General Stats mean
General
Stats stddev
Frequency mean
Frequency stddev

/sales/

Value
General Stats count
General Stats mean
General
Stats stddev
Frequency mean
Frequency stddev

/callcenter/

Value
General Stats count
General Stats mean
General
Stats stddev
Frequency mean
Frequency stddev

/callcenter/Session Lifespan

Value
General Stats count
General Stats mean
General
Stats stddev
Frequency mean
Frequency stddev

Update every

Select how often the monitor should check the Database server. The default interval is to run or update the monitor once every 10 minutes. Use the drop-down list to the right of the text box to specify another update interval in increments of seconds, minutes, hours, or days. The update interval must be 15 seconds or longer.

Title

Enter a title text for this monitor. This text is displayed in the group detail page, in report titles, and other places in the SiteScope interface. If you do not enter a title text, SiteScope will create a title based on the host, server, or URL being monitored.

Advanced Options

The Advanced Options section presents a number of ways to customize monitor behavior and display. Use this section to customize error and warning thresholds, disable the monitor, set monitor-to-monitor dependencies, customize display options, and enter other monitor specific settings required for special infrastructure environments. The options for this monitor type are described below. Complete the entries as needed and click the Add or Update button to save the settings.

Disable

Check this box to temporarily disable this monitor and any associated alerts. To enable the monitor again, clear the box.

Timeout

Enter the total time, in seconds, to wait for a successful test run. The time, in seconds, to wait for a success test run. After the defined timeout the monitor will stop running with an error timeout, and the browser and all the other processes created by running the monitor will be killed.

Verify Error

Check this box if you want SiteScope to automatically run this monitor again if it detects an error. When an error is detected, the monitor will immediately be scheduled to run again once.

Note: In order to change the run frequency of this monitor when an error is detected, use the Update every (on errors) option below.

Note: The status returned by the Verify Error run of the monitor will replace the status of the originally scheduled run that detected an error. This may cause the loss of important performance data if the data from the verify run is different than the initial error status.

Warning: Use of this option across many monitor instances may result in significant monitoring delays in the case that multiple monitors are rescheduled to verify errors at the same time.

Update Every (on error)

You use this option to set a new monitoring interval for monitors that have registered an error condition. For example, you may want SiteScope to monitor this item every 10 minutes normally, but as often as every 2 minutes if an error has been detected. Note that this increased scheduling will also affect the number of alerts generated by this monitor.

Schedule

By default, SiteScope monitors are enabled every day of the week. You may, however, schedule your monitors to run only on certain days or on a fixed schedule. Click the Edit schedule link to create or edit a monitor schedule. For more information about working with monitor schedules, see the section on Schedule Preferences for Monitoring.

Monitor Description

Enter additional information about this monitor. The Monitor Description can include HTML tags such as the <br> <hr> , and <b> tags to control display format and style. The description will appear on the Monitor Detail page.

Report Description

Enter an optional description for this monitor that will make it easier to understand what the monitor does. For example, network traffic or main server response time. This description will be displayed on with each bar chart and graph in Management Reports and appended to the tool-tip displayed when you pass the mouse cursor over the status icon for this monitor on the monitor detail page.

Depends On

To make the running of this monitor dependent on the status of another monitor or monitor group, use the drop-down list to select the monitor on which this monitor is dependent. Select None to remove any dependency.

Depends Condition

If you choose to make the running of this monitor dependent on the status of another monitor, select the status condition that the other monitor or monitor group should have in order for the current monitor to run normally. The current monitor will be run normally as long as the monitor on which it depends reports the condition selected in this option.

List Order

By default, new monitors are listed last on the Monitor Detail page. You may use this drop-down list to choose a different placement for this monitor.

Setting Monitor Status Thresholds

SiteScope Application Monitors allow you to set multiple threshold conditions to determine the status reported by each monitor. The individual conditions are combined as logical OR relationships so that when one or more of the conditions (for example any of the conditions for Error if) are met the monitor status is set to the applicable condition. If multiple conditions are met for more than one status condition (such as conditions for both error and for warning), the status for the monitor is set to the highest valued condition. Thus a match of an error condition and a warning condition would be reported as an error status, error being the highest value, warning the next highest and good the lowest value.

Error if: Use one or more of the selection boxes in this item to define one or more error conditions for this monitor. Use the drop-down lists in these items to change error threshold(s) relative to the counters you have selected to check with this monitor. After choosing a counter or parameter, use the comparison operator drop-down list to specify an error threshold such as: >= (greater than or equal to), != (not equal to), or < (less than) and enter a comparison value in the box provided. Comparison values should be entered as whole numbers.
Warning if: Use one or more of the selection boxes in this item to define one or more warning conditions for this monitor. Use the drop-down lists in these items to change warning threshold(s) relative to the counters you have selected to check with this monitor. Set these values relative to those you set for the error threshold in the Error if item.
Good if: You can set this monitor to return a good status for certain conditions. You may define those conditions here. Complete this item as you would for the Error if and Warning if items.