E-mail Preferences for SiteScope E-mail Alerts

Besides the visual icons and status messages displayed in the SiteScope interface, e-mail is the default media for sending alerts when a problem has been detected by SiteScope. You use the E-mail Preferences form to indicate the SMTP mail server and other settings that SiteScope should use when sending e-mail alerts and other SiteScope messages.

This section describes:

About SiteScope E-mail Preferences
Completing the E-mail Preferences Form
Adding an Additional E-mail Setting
Editing Additional E-mail Settings

About SiteScope E-mail Preferences

The E-mail Preferences form is used to configure a number of settings to enable SiteScope to send alerts and information via e-mail.

You can also create a list of different e-mail settings or profiles that you use to send e-mail alerts to different groups or individuals. These settings profiles are then made available in the E-mail Alert setup page. The available e-mail settings are displayed in the Add Additional E-mail settings link at the bottom of the SiteScope E-mail Preferences form.

Completing the E-mail Preferences Form

You access the E-mail Preferences form by clicking on the Preferences button in the SiteScope navigation menu and then clicking on the E-mail link in the Preferences submenu.

Complete the form as indicated below and then click the Save Changes button to record the settings.

Mail Server Domain Name

Enter the domain name of the SMTP mail server that SiteScope should use when sending e-mail messages. For example, mail.thiscompany.com. If you are unsure of your mail server's domain name, check with your Systems Administrator.

Administrator E-mail Address

Enter the e-mail address to which SiteScope should send status messages. For example, the administrator e-mail address might be "sysadmin@thiscompany.com". SiteScope uses this address to send various status messages.

SiteScope Status Messages

Select which regular SiteScope status messages you want to receive. The options are:

Daily Status - Select this option to have SiteScope send a brief daily status message to the administrator's e-mail address. This e-mail is scheduled to be generated at 7:07 AM every day. The subject of e-mail sent will include: "SiteScope daily status". The e-mail content includes the number of active monitors and groups, along with a URL link to the applicable SiteScope main page plus the version number of SiteScope installation.
SiteScope Starts/Restarts - Select this option to have SiteScope send a brief message each time that SiteScope restarts. Normally, SiteScope will automatically restart itself once a day. Other restarts may be an indication of a monitor run problem. See the SiteScope Health page for more information.

From e-mail Address

Enter the e-mail address used as the From Address for mail generated by SiteScope. Specifying an e-mail address may make it easier for you to browse and sort e-mail sent by SiteScope. For example, you may want mail generated by SiteScope to come from sitescope@mycompany.com. If nothing is entered, the from address will be the same as the address where the mail is sent.

Backup Mail Server Domain Name

Enter the domain name of the SMTP mail server that SiteScope should use whenever the primary mail server cannot be reached. For example, gateway.mycompany.com. If you are unsure of your backup mail server's domain name, check with your Systems Administrator.

The Additional E-mail Settings Table

At the bottom of the E-mail Preferences page is a table of Additional E-mail Settings. This table lists the name of all the currently defined e-mail settings or profiles. You use the Additional E-mail Settings to define e-mail profiles for sending SiteScope e-mail alerts to individuals or groups other than the SiteScope Administrator e-mail entered on the E-mail Preferences form above.

The following describes the information displayed in the Additional E-mail Settings Table.

Name: This columns displays the custom name description string assigned to the setting profile.
Status: This column displays information about the status of the particular e-mail setting profile. Generally, this will indicate if the setting is enabled or disabled.
E-mail: This column displays the e-mail address or addresses associated with this setting profile. This indicates which address will receive an alert using this profile.
Edit: This column provides a hyperlink for editing profiles in the Additional E-mail Settings list.
Del: Use the X in this column to delete a profile from the Additional E-mail Settings list.

The Additional E-mail Settings table and form include links for working with e-mail settings as described below. Please refer to the Add Additional Mail Settings help page for more information.

Adding an Additional E-mail Setting

Use the following steps to add a new e-mail setting profile.

To add a new e-mail setting profile

Click the Preferences button on the SiteScope main navigation menu. The General Preferences page is displayed.
Click the E-mail link in the Preferences menu under the SiteScope main navigation links. The E-mail Preferences page is displayed.
Scroll to the bottom of the page and click the Add additional e-mail settings link below the Additional E-mail Settings table. The Add Additional E-mail Setting page is displayed.
Complete the form as described by Add Additional Mail Settings help page.

Editing Additional E-mail Settings

Use the following steps to edit an e-mail setting profile.

To edit an existing e-mail setting profile

Click the Preferences button on the SiteScope main navigation menu. The General Preferences page is displayed.
Click the E-mail link in the Preferences menu under the SiteScope main navigation links. The E-mail Preferences page is displayed.
Scroll to the bottom of the page and click the Edit link in the Additional E-mail Settings table for the setting you want to edit. The Add Additional E-mail Setting page is displayed.
Modify the settings in the form as described by Add Additional Mail Settings help page.