Mail Round Trip Test

The SiteScope Mail Test checks a Mail Server via the network. It verifies that the mail server is accepting requests, and also verifies that a message can be sent and retrieved. It does this by sending a standard mail message using SMTP and then retrieving that same message via a POP user account. Each message that SiteScope sends includes a unique key which it checks for to insure that it does not retrieve the wrong message and return a false OK reading.

Completing the Send and Receive Mail Test Form

Complete the items on the Mail Monitor form as follows. When all the fields are complete, click the Check Mail Server" button.

Outgoing Mail Server (SMTP): Enter the hostname of the SMTP mail server to which the test mail message should be sent. (for example, mail.thiscompany.com).
Incoming Mail Server (POP): Enter the hostname of the POP mail server that should receive the test message. This can be the same mail server to which the test message was sent (for example, mail.thiscompany.com).
Mail Server User Name: Enter a POP user account name. A test e-mail message will be sent to this account and the Mail monitor will login to the account and verify that the message was received. No other mail in the account will be touched; therefore you can use your own personal mail account or another existing account for this purpose.Note: If you use a mail reader that automatically retrieves and deletes messages from the server, there is a chance that the Mail Monitor will never see the mail message and will therefore report an error.
Mail Server Password: Enter a password, if necessary, for the test mail account.
To Address: Enter the mail address to which the test message should be sent. This should be the address for the POP account that you specified in the Mail Server User Name box. For example, if you specified "support" as the Mail Server User Name, the To Address might be "sysadmin@mycompany.com."
Timeout: The number of seconds that the Mail monitor should wait for a mail message to be received before timing-out.
Retrieve Pause: After SiteScope sends the test message, it immediately logs into the mail account to verify that the message has been received. If the message hasn't been received, SiteScope will automatically wait 10 seconds before it checks again. You can adjust this wait time by indicating an alternate number of seconds to wait in this box.