Check FTP Server

You can use the Check FTP Server tool to access an FTP server and view the interaction between SiteScope (acting as an FTP client) and the FTP server. For example, if you receive an alert from SiteScope indicating that your FTP server is not working properly, the first step is to use this tool to help track down the problem.

To check an FTP server Complete the items on the Check FTP Server form as outlined below. When the required items are complete, click the Check FTP Server button to initiate the test.

FTP Server: Enter the IP address or the name of the FTP server that you want to test. For example, you could enter either 206.168.191.22 or ftp.thiscompany.com.
File: Enter the file name to retrieve in this box, for example /pub/docs/mydoc.txt.
User Name: Enter the name used to log into the FTP server in this box.
Password: Enter the password used to log into the FTP server in this box.
Use Passive: Select this box to have SiteScope use a passive FTP connection. This is commonly required to access FTP servers through a firewall.
Proxy: Enter the proxy name or IP address if you want to use a proxy server for the FTP test.
Proxy User Name: Enter the name used to log into the proxy server in this box.
Proxy User Password: Enter the password used to log into the proxy server in this box.

The following is an sample output from the Check FTP Server tool. In this case, the FTP server allowed us to log on without a problem, indicating that the server is running and accepting requests. The failure is caused when the server was unable to locate the file that was requested: file.txt. Correcting this particular problem may be as easy as replacing the missing file or verifying the file location.

Sent:     USER anonymous
Sent:     PASS anonymous
Sent:     PASV

Connecting to server 206.168.191.1 port 1463

Sent:     RETR file.txt
Received: 550 file.txt: The system cannot find the file specified.
Sent:     QUIT
Received: 221