Reporting Monitor Data to the Topaz Alert Log and A-RCA

You can configure the EMS Integration monitors to report the traps to Topaz Alert Log. This also makes the data available for Auto Root-cause Analysis (A-RCA). The steps required are described below.

Outline of Configuration Steps:

Create an empty EMS profile in the Topaz.
Configure the Session ID for the EMS monitor.
Verify the information is shown in the Topaz Alert Log.

The following are detailed instructions you use to configure SiteScope to report EMS Integration monitor data to the Topaz Alert Log.

To configure SiteScope to report data to the Topaz Alert Log

Create an empty EMS profile in the Topaz.
Configure the Session ID for the EMS monitor.
1. Use the newly created profile’s ID to edit the monitor configuration file main.config located under:
  <SiteScope home>/ems/<monitor name>/<monitor config file>..
2. Set parameter u_iSessionId:UINT to the profile’s ID.
  If the configuration file contains more than one section, set the parameter u_iSessionId:UINT to the profile’s ID in each relevant section. See the section Working with EMS Alert Probe Monitor Configurations for more information about the configuration file.
3. Change TOPAZ_BUS_POST action to TOPAZ_POST in all sections of the config file.
When finished editing the configuration file, go to the monitor configuration page in SiteScope (Select the monitor, and Edit) and click on the “Update” button.
Note: it is important to update the monitor; otherwise it will not refresh its configuration.
Verify the information flow to the Topaz Alert Log.

To verify the operation of the monitor, use the Topaz site to view alert log report for the newly created EMS profile. Login into Topaz and go to Resolution Center ->Problem Isolation ->Alerts. Select the EMS profile you have created in the step 1 above.

Note: It may take a few minutes for the data to enter the database. Please allow several minutes until you see the data in the report. Please select the time frame of the report according to the server time when the data should be available.