SiteScope User's Guide

Additional Pager Settings

Use the Add Additional Pager Settings form to define additional pager profiles to which SiteScope can send pages in the event of an error or warning condition. You must create a pager setting profile for each pager to which you want SiteScope to send pages. Each setting added to the Add Additional Pager Settings becomes available in the Send Page box in the Pager alert set up form.

This section describes:

• Completing the Add Additional Pager Settings Form
• Advanced Options
• Defining Schedules for Additional Pager Settings

Completing the Add Additional Pager Settings Form

Complete the Add Additional Pager Settings Form as indicated below. Selection and configuration of the Connection Method is the same as for the default pager setting on the Pager Preferences form.

Setting Name

Type in the name for the pager setting. For example, if the pager is assigned to Joe, you might enter Joe in the Setting Name text box. When you add a Pager alert you then choose Joe from the Send Page list of pager settings to have a page sent to that pager.

Disabled

Click this button to stop pages from being sent to this pager. You use this option to temporarily disable a particular pager without editing every alert that contains this persons pager. For example, when Joe goes on vacation you will want to disable his pager setting. Of course, you will also want to make sure that there is another pager specified for each alert that Joe is selected on so that someone will receive a page if there is a problem.

Pager Connection Options

As with the default pager settings, there are four methods for sending a message to your paging service. Select the pager connection option you want SiteScope to use to send pages. Click the radio button to the left of the connection method you need to use and fill in the associated fields as indicated.

Modem-to-Modem Connection (Preferred)

Click the radio button to the left of this option if you have an alphanumeric pager and use an alphanumeric paging service.

In the Modem Number text box, type the phone number to use for sending alphanumeric pages to the paging service modem.

In the PIN number text box, type the last seven digits of the PIN number for your alphanumeric pager.

Dial and Enter Message

Click the radio button to the left of this option if you dial a direct phone number to send a page.

In the Phone number text box, enter the phone number exactly as you would dial it from your telephone, including other numbers you might need such as a number to get an outside line. Use commas to separate the portions of the phone number. Be sure to include any extra digits needed to get an outside line from your location.

Dial, Enter Command, and Enter Message

Click the radio button to the left of this option if you have a direct number, but need to enter a command before sending a page. Also, choose this option if your paging company uses a single phone number for all pagers and requests a PIN number before sending a page.

In the Phone number text box, type the phone number exactly as you would dial it from your telephone, including other numbers you might need such as a number to get an outside line. Use commas to separate the portions of the phone number. Be sure to include any extra digits needed to get an outside line from your location.

In the Send page command text box, type the page command exactly as you would dial it from your touch tone telephone.

Custom Modem Connection

Click the radio button to the left of this option if your paging company does not use any of the previous connection option choices.

In the Modem command text box, type the entire modem command including the phone number to dial, any additional digits, and $message. SiteScope replaces $message with the message you specified for each alert. Use commas to separate the portions of the phone number, command strings, and alert message strings.

Note: For SiteScope running on UNIX, enter the device path for your modem in the Modem Path box. To see a list of devices using Solaris, use the ls /dev/term/* command.

Advanced Options

The Advanced Options section of the Add Additional Pager Setting page to define a range schedule for a pager setting profile. You use this section to specify when a pager setting should be enabled and disabled. By default, each setting is enabled every day of the week. You can define specific days and times for the settings by defining schedule ranges as described below.

Defining Schedules for Additional Pager Settings

This section describes how to create a new range schedule for Additional Pager Settings. Pager Setting Schedules use a combination of a enable / disable setting and from and to time values to determine when a pager profile will be used for sending alert pages. The following table presents several important examples for understanding, configuring, and using range schedules effectively.

Note: Time values for range schedules must be limited to the 24 hour period of a standard day for each day. For example, you might want to disable monitors from 6:00 PM on Thursday evening until 8:00 AM the following morning. Entering a from value of 18 and a to value of 8 on the Thursday schedule will be invalid because the to value is actually referring to a time on Friday. To create such a schedule, you need to enter time values from 18 to 24 for Thursday and then enter from 0 to 8 for Friday.

Use the following steps to add a new pager setting schedule definition.

To add a new pager setting schedule definition

1. Click the Preferences button on the SiteScope main navigation menu. The General Preferences page is displayed.
2. Click the Pager link in the Preferences menu under the SiteScope main navigation links. The Pager Preferences page is displayed.
3. Click the Edit link for a pager setting profile in the Additional Pager Settings table. The Add Additional Pager Setting page is displayed.
4. Scroll done to the Advanced Options section on the bottom of the page.
5. Use the drop-down list to the right of each week day to select if the pager profile will be enabled or disabled for that day. See the guidelines in the table above for setting disable of enable options.
6. Where applicable, enter a time range, using 24 hour format, in the from and to boxes to the right of the applicable week day. See the guidelines in the table above for setting time ranges for schedules.
7. Click the Save Additional Setting button to save the schedule changes.

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